Server Support

Our business is built on being able to offer the best in technical support for your business. One of the key requirements is having the right tools to deliver our support services in a timely manner, and of course having services that suit your business.
Our ability to support your servers is one of our key strengths.

With expertise in:

Novell - version 5.0 and up and a Master CNE on standby i-level solutions can easily support your network with services and solutions for Novell. Our support includes Groupwise, Netmail, Border Manager.

Linux and Unix - with expertise in Red Hat Enterprise Server, SCO Open Server, SuSE and various other platforms i-level solutions is one of the few technical companies on Vancouver Island with experience in these diverse levels of this support.

Microsoft Server products which includes Microsoft Certified Partner, MCP and MCSE trained technical staff. We are ready to support your Microsoft Networks with Exchange email solutions, SQL Server Solutions, Windows Terminal Server Solutions and more.

With our set of managed services which include 24/7 server monitoring, proactive technical support, patch management, and regular security scans of your network i-level solutions has the tools and the expertise to deliver on our pledge of Exceptional Technical Support for your networks. Our remote tools allow us to monitor key server services, hard drive health, hard drive space, CPU use and more. This allows us to truly be proactive with our technical support. Our monitoring solutions also provides in-depth reports that help us as consultants to advise when servers should be upgraded. Based on our reports we can see trends such as high CPU use, or applications that are causing high server workloads. And of course as always with servers we aim to maintain and ensure maximum uptime. Nothing is more costly for a business then servers going down for a period of time.

Other key features of our server support include:

Realistic rates - call us and discover for yourself how much less our rates are than your present IT support team. We believe in providing Enterprise Level support at Small Business rates.

Expert team - with key Industry Certifications, skilled team members and years of experience our team is dedicated to delivering the best in technical services and solutions.

Intelligent management of server updates, patches, software updates and patches, management of backups to include implementation of disaster recovery plans. Back up, Back up, and then Back up again.

With our powerful suite of software tools we regularly scan your network remotely for Security Issues, detect missing patches and updates, discover other security threats such as malware, backdoor Trojans, Root Kits, and Worms.

Remote support tools that allows us to quickly address your issues. Most often workstations and servers can be fixed remotely without adding the extra inconvenience of higher downtime and higher costs while waiting for a technician to arrive onsite.

After Hours Support Lines - Our techs have cell phones and they do answer them after hours.

Online support request - Use our ticket system to request technical support.

Online knowledge database - Search our Database for common issues and solutions.

Desktop Support

Workstations and Laptop Support

While computer systems are becoming more reliable the need for technical support in some capacity is always there. i-level solutions provides the following services to keep you workstations and laptops in top running order:

Regular scheduled maintenance - allows us to clean computers, fans, power supplies. Keeping these items clean greatly add to the life of a computer.

Software products to insure that computers are always safe from virus threats.

Software products that ensures hard drives are always in top shape. Keeping a hard drive in a optimized state ensures that it will perform at its best.

Ability to provide technical support via the internet. With our software support suite we can quickly address common issues, help with software problems, install drivers and more without actually doing a in person support call. This saves down time and money.

Great rates for benchwork repair, virus removal, spyware removal.

Ability to source upgrade products such as motherboards, cpu's, memory. Most items in stock and if not then we are able to get products next business day.

Ability to support a wide range of software that includes common business application, like Office.

In house data recovery. We can recover a wide range of computer files and we can even repair a number of corrupted files.

Remote Desktop Support

Some of the challenges in providing remote support for networks are:

• A software package that allows the clients easily install and setup
• A software package that can support multiply workstations on a network with any firewall configuration
• A software package that can be deployed in minutes and as needed

As we own the software there are no licensing fees for clients. There are no contracts, no monthly costs, just an hourly rate when used.

Being able to provide remote support is a sensible solution in being to provide quick support. While not all issues can be addressed with this tool it does provide the means to fix numerous issues that would otherwise require a service call. In addition remote support can be a real aid for us as talking a phone can often be difficult, but with remote support, issues can be fixed quickly. And at no extra charge.

One of the key features to our support solution is the security that is built into our product. Unlike Remote Desktop or VNC or PcAnywhere our solution requires that you the client initiate the support call. This means our software does not run as a windows service and we can only gain access to workstations once we get that service request from you. To help notify technical staff that there is a support request you can also use our trouble ticket system which sends email alerts to our techs in the field. Once we receive an alert one of our technicians will contact you and then we can begin the service call remotely.

Our software also provides the option that service requests can be initiated to commence after hours. This means that routine workstation tune-ups can be done after hours.

Here are some of the things that we can do remotely:

• Install drivers for hardware or printers
• Uninstall drivers
• Create Network Shares
• Move Files around on your network
• Add users accounts change passwords even on other computers
• Remove viruses and spyware
• Run tune up tools even upload files
• Edit Windows Registry
• We can do reboots and use auto logon features
• Troubleshoot even stop and start various services
• Can be used as a teaching aid or to show a remote user a complex task

Network Support

Network Upgrades and Wireless Solutions

One of the key components to a successful network is a properly installed network cable system. All to often in this business we see patch cable being strung from ceilings, or worse cable rooms that have network cable all over the place and not properly labeled.

At i-level solutions we believe that a well designed network is an art and as such we believe that networks should have the following:

• Properly installed network cable using quality cable and termination - not just long patch cables.
  Punch Down blocks to serve as a single point for all network cable.
• Network Switches with all cables labeled.
• Proper network diagram that shows all cable and other network equipment.
• Patch cable used only where it is applicable. Note Patch Cables are designed to be replaced. Therefore they should be used when connecting workstations to wall plugs, and connecting switches to punch down blocks.
• Quality Network Switches. Cheap switches are always a temptation for small business. However a quality network switch in the long run is the best solution as they will last for years, and without common failures such as ports no longer working, or switches hanging and needed rebooting. Quality switches also provide the best in network speed.

Well designed networks are reliable networks

There is a rule for network troubleshooting - when there are problems with networks - such as speed - problems opening files - problems saving files - problems with network printing it can almost always be traced to a physical problem such as network cable - bad network switch - failing network cards.

To Obtain The Best Networks

• We use quality switches by Cisco -D-Link - Linksys - 3Com - SonicWALL
• Quality Print Servers by 3Com - D-Link – LinkSys - HP
• Quality Network Cable and Parts by leading Vendors
• Quality Network Adapters by Intel - 3Com - Linksys - D-Link